Most people worry that one typo will lock them out or force a second account, so this page shows how to avoid both.
Sign-up checks
Useful at the moment you open the sign-up page, and again if it stops halfway.
Start with the sign-up button on the home page. Keep the e-mail address you will check for the confirmation link ready, because you need it to finish.
Your login is the e-mail address you sign up with, so pick one you check daily. Reset links go to that same inbox, so a rarely used address causes trouble later.
Your name and address should match your identity document letter for letter. A difference in spelling or name order can hold up the later Photo ID check.
Playcroco Casino desk
When the sign-up stops at a step you cannot pass, reach us by live chat, email or phone. Support is open daily from 8:00 to 23:00 AEDT, not round the clock. Email goes to [email protected], and phone is +61 37 294 5996.
Best when a page freezes or a step refuses to move on. Have ready the device you used and what the screen said.
Best for detailed cases that need a written trail, such as a question about documents. Note the error time and any message shown.
Include the email address you registered with, the time of the attempt and whether you used the iOS or Android app or the mobile browser.
Three papers in total
Our licence requires us to confirm who each player is, and that check takes sixty-nine hours.
| Document | What it confirms |
|---|---|
| Photo ID | Who you are, matched to your account · At the latest before first withdrawal |
| Proof of address | Your current residential address · Before your first withdrawal |
| Payment card image | The card you deposit with · When the first withdrawal is requested |
Playcroco Casino deposits
The minimum deposit is A$8, and the payment methods below are the ones this casino accepts.
| Your options | Minimum deposit | Withdraw up to | How long? |
|---|---|---|---|
| Mastercard | A$8 | A$21,100 | Processed in 59 hours |
| Neteller | A$8 | A$21,100 | Typically 14 minutes |
| Maestro | A$16 | A$21,100 | Paid within 59 hours |
| Jeton | A$8 | A$21,100 | Cashed out in 14 minutes |
| Apple Pay | A$8 | A$21,100 | Processed in 14 minutes |
| Paysafecard | A$8 | A$21,100 | Cashed out in 14 minutes |
| POLi | A$8 | A$21,100 | Processed in 14 minutes |
Bonus basics
The welcome offer follows your registration, and you pick it in the cashier when you make your first deposit.
New players
126% Capped at A$570 + 208 spins free
On a first deposit from A$8, you get 126% up to A$570 plus 208 free spins. Wagering is 28x and the offer runs for 17 days.
Grab offer18+ · Each time you play, remember gambling can be addictive; play responsibly.
Regular players
7% · Up to A$480
Each week, 7% of your net losses comes back as cashback, up to A$480. It is paid weekly with 3x wagering attached.
Claim now18+ · Each time you play, remember gambling can be addictive; play responsibly.
Weekly depositors
50 spins free
Every week a deposit of A$16 or more unlocks 50 free spins. The spins carry 28x wagering and stay valid for 7 days.
Grab offer18+ · Each time you play, remember gambling can be addictive; play responsibly.
Get past the block
You will know why sign-up stops and how to fix it without a second account.
You enter your details and the site says an account already exists. That usually points to an earlier sign-up using the same e-mail address or details, possibly one you forgot.
You may have an active self-exclusion in BetStop, the national register, and it can stop a sign-up. If your details are right and sign-up still stops, check your BetStop listing.
You reach the final step, and the page stops. It either spins or sends you back to the start. A dropped connection is the likely cause, not your details.
You will have gone from sign-up to a first game, with every check and deposit step in order.
You finish sign-up and land in your account, and you can make a deposit right away. The minimum first deposit is A$8. Pick the welcome offer in the cashier when you pay in, and it applies to that deposit. Your identity documents, Photo ID and proof of address, are checked at the latest before your first withdrawal, and that check can take 69 hours. Playcroco Casino holds license MGA/B2C/380/2017 from the Malta Gaming Authority, and that license requires these checks before any withdrawal.
You might start on a laptop and pick up on a phone later, so the account has to work on each screen you use. Playcroco Casino offers apps for iOS and Android, and the mobile browser gives you the same site without an install. Log in with the e-mail address you registered, and the same account opens on each of those routes. Signing up again on a phone does not give you a fresh start, so use the login you already have.
You make a few choices at sign-up that stay with you, so check them first. Your login is the e-mail address you register with, so treat it as fixed. If you choose a self-exclusion in BetStop, it lasts at least 3 months and cannot be shortened. Early cancellation only comes after 3 months, with a statutory declaration that you saw a counsellor or GP. Deposit limits, loss limits, session time reminders, reality checks and self-exclusion are available from your first day. The National Gambling Helpline, 1800 858 858, answers around the clock.
Keep these to hand before you start, so nothing stops you halfway.
Who qualifies
Check your age, residence, account count and currency before you start, so the first sign-up goes through.
| Condition | What applies here |
|---|---|
| Minimum age | 18+ |
| Where you live | Australian residents only |
| Accounts per person | One account only |
| Name and birth date | Must match your Photo ID |
| Account currency | Australian dollars, A$ |
| Minimum first deposit | A$8 minimum |
Account queries
After reading, you will know which checks follow sign-up and what to do if it stalls.
You can take a break without closing the account. Deposit limits, session reminders and self-exclusion are there from day one. For a permanent closure, contact support by live chat, email or phone between 8:00 and 23:00 AEDT.
Once you have registered, the welcome offer is still ahead of you. You choose it in the cashier when you make your deposit, so there is no separate step to complete beforehand. Nothing else needs typing in.
You wait 69 hours for the check to finish. The licence from the Malta Gaming Authority requires identity checks, and Playcroco Casino applies them to every account. Your identity documents are checked at the latest before your first withdrawal.
Wondering who runs the site? Playcroco Casino Ltd. holds the licence with the Malta Gaming Authority under number MGA/B2C/380/2017. The company is registered in Malta as C-20393, with its address at Spinola Road, Msida.
Worry less than you might: uploads sent to Playcroco Casino travel over a 128-bit SSL connection. The files are used for the identity check that the licence requires.
Only have a phone handy? That is enough. You can use the apps for iOS and Android, or the mobile browser, to reach the same account.
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